Cancellation and Refund Policy
Effective Date: January 29, 2026 | Last Updated: January 29, 2026
1. Overview
At ItsMyMenu, we strive to provide a transparent and fair experience for all our users. This Cancellation and Refund Policy outlines the terms regarding our subscription services, trials, and payment resolutions. By subscribing to our services, you agree to the terms outlined below.
2. Free Trial Policy
2.1 We offer a 10-day free trial for all new users to explore the full suite of features available on ItsMyMenu.
2.2 The trial period is designed to allow you to evaluate the Platform's suitability for your business before committing to a paid subscription.
2.3 No charges are incurred during the trial period. Upon the expiration of the trial, you must choose a paid plan to continue accessing premium features.
3. Subscription Payments
3.1 Payments for itsmymenu subscriptions are processed through secure third-party payment gateways.
3.2 We support international payments to accommodate our global user base, primarily serving the Indian market.
4. No Refund Policy
4.1 All subscription purchases are final. We do not provide refunds for any subscription payments once they have been processed.
4.2 This "No Refund" policy applies to all plans, regardless of usage duration, dissatisfaction, or accidental purchase.
4.3 We do not offer prorated refunds for partial months or years if you decide to stop using the service before your current billing cycle ends.
5. Cancellation Policy
5.1 Once a payment is completed and the subscription period has started, the current subscription cannot be canceled for a refund.
5.2 You may choose to stop the renewal of your subscription for the next billing cycle at any time through your dashboard settings.
6. Auto-Renewal and Renewal Control
6.1 Most subscription plans are set to auto-renew to ensure uninterrupted service.
6.2 It is the user's responsibility to manage their subscription status and disable auto-renewal if they do not wish to continue using the service for the subsequent period.
7. Failed Payments and Access Suspension
7.1 If a renewal payment fails, we will attempt to notify you and re-process the payment.
7.2 We reserve the right to suspend access to your account and digital menus if payment is not received within the specified grace period.
8. Chargebacks and Disputes
8.1 If you have an issue with a charge, we encourage you to contact us directly at risalea.22@gmail.com to reach a resolution.
8.2 Any fraudulent chargebacks or disputes raised without prior communication with us will result in immediate account termination.
9. Changes to This Policy
9.1 ItsMyMenu reserves the right to modify this Cancellation and Refund Policy at any time.
9.2 Continued use of the Platform after any such changes shall constitute your consent to such changes.
10. Contact Information
For any questions regarding this policy, please reach out to us:
Email: risalea.22@gmail.com
Support: https://itsmymenu.com